CLOWES COACHES TERMS AND CONDITIONS
1. Bookings and Payments.
1.1 We will confirm the booking once we receive your instructions. A deposit of £35.00 per person will then be payable.
1.2 The balance to be sent five weeks prior to departure with the GREEN INVOICE
1.3 The invoice shall be in the name of the person who booked the package and he or she is responsible for all payment.
1.4 Prior to booking we reserve the right to change the price shown in the brochure. After booking has been made the price will only be altered if you change your booking or if the Government enacts legislation as a result of which change in the price is essential.
2. Change of booking.
2.1 By us. If we have to change the booking significantly, for example, the price of hotel or location you may:-
(a) accept the change(s): or
(b) accept an alternative holiday with us, paying or receiving any difference in price; or
(c) cancel the holiday and receive a full refund of all monies that you have paid.
2.2 By you. If, after we have issued confirmation of your booking you wish to change the departure date or location we will require written notification to be sent to our office, together with payment of £5 per person to cover administration costs. Upon receipt we shall try to change the holiday you require. If your notification is received after the due date for the payment of the balance, it will be treated as a cancellation of the booking and will be subject to the cancellation charges listed at 3.2. below.
3. Cancellation of booking.
3.1 By us. A package holiday may have to be cancelled if there are insufficient people booked on the holiday to make it viable. If that happens by the time your balance is due we reserve the right to cancel it. If we do so we shall return to you all monies paid by you or offer you a suitable alternative.
We also reserve the right to cancel your holiday if due to events beyond our control. This may happen before or after your balance is due. In that case we shall repay all monies that you have paid to us at the time of cancellation.
3.2 By you. You, or any person travelling in your party, may cancel your holiday at any time by written notification to our office. Cancellation should be made by the person who signed the original booking form. As such cancellation incurs additional administration costs, we retain your deposit and charge a cancellation fee in respect of each person who wishes to cancel their holiday in accordance with the table shown below:-
|Holiday Cancellation||Cancellation Charge To Be Made by You|
|Prior to 42 days before
28 to 42 days before departure date
14 to 27 days before departure date
7 to 13 days before departure date
0 to 6 days before departure date
30% of the holiday cost
45% of the holiday cost
60% of the holiday cost
100% of the holiday cost
If you wish to make a complaint about any problem during your holiday you should speak to the driver or the Manager of the Hotel. If they cannot resolve the complaint themselves or if you are not satisfied with their actions, you should write to our office. The complaint will be thoroughly investigated and you will be kept informed.
5. Refusal of booking.
We reserve the right to refuse any booking for any reason whatsoever or to terminate you holiday should you display unreasonable conduct, we will not be liable to reimburse you for any money whatsoever.
Whilst we try to ensure that the Hotels used are of satisfactory standard and comply with all local and national laws, we have no direct control of their provision of services to you. Accordingly, to the extent permitted by the Consumer legislation, we cannot be held liable for the Acts or omissions of those Hotels, their employees or agents, or matters arising out the provision of those services.
7. Your Protection.
In accordance with the UK Package Travel & Linked Travel Regulations 2018 all passengers booking with Mr G A & Mrs K M Clowes Trading as Clowes Coaches are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Mr G A & Mrs K M Clowes Trading as Clowes Coaches.
There is no requirement for Financial Protection of day trips or single elements, and none is provided.
Mr G A & Mrs K M Clowes Trading as Clowes Coaches has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE. This insurance is only valid for passengers who book and pay directly with/to Mr G A & Mrs K M Clowes Trading as Clowes Coaches
In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:
IPP Claims at Sedwick Oakleigh House
14-15 Park Place
Telephone: +44 (0)345 266 1872
or online at http://www.ipplondon.co.uk/claims.asp
8.1 You may not play a radio or cassette player on the coach or otherwise cause annoyance to other passengers.
8.2 You should not bring more than one medium size suitcase per passenger with you.
8.3 You may not bring a pet or other animal on the holiday, with the exception of a guide dog.
8.4 We cannot be held responsible for your late arrival at the departure point, this is your responsibility.
8.5 We shall not be liable for any delay caused to the journey which is, as a result of traffic conditions or any other event beyond our control.
PRICES IN THIS BROCHURE ARE SUBJECT TO V.A.T CONDITIONS AT THE TIME OF PRINTING.