CLOWES COACHES TERMS AND CONDITIONS

BOOKING CONDITIONS

ANY BOOKING MADE WITH US IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS.

1.       Bookings and Payments.

1.1     We will confirm the booking once we receive your instructions.  A deposit of £35.00 per person will then be payable.

1.2     The balance to be sent five weeks prior to departure with the GREEN INVOICE

1.3    The invoice shall be in the name of the person who booked the package and he or she is responsible for all payment.

1.4    Prior to booking we reserve the right to change the price shown in the brochure.  After booking has been made the price will only be altered if you change your booking or if the Government enacts legislation as a result of which change in the price is essential.

2.       Change of booking.

2.1       By us.            If we have to change the booking significantly, for example, the price of  hotel or location you may:-

              (a)     accept the change(s): or

              (b)     accept an alternative holiday with us,  paying or receiving any difference in price; or

              (c)      cancel the holiday and receive a full refund of all  monies that you have paid.

2.2     By you. If, after we have issued confirmation of your booking you wish to change the departure date or location we will require written notification to be sent to our office, together with payment of £5 per person to cover administration costs.  Upon receipt we shall try to change the holiday you require.  If your notification is received after the due date for the payment of the balance, it will be treated as a cancellation of the booking and will be subject to the cancellation charges listed at 3.2. below.

3.       Cancellation of booking.  

     3.1   By us.   A package holiday may have to be cancelled if there are insufficient people booked on the  holiday to make it viable.  If that happens by the time your balance is due we reserve the right to cancel it. If  we do so we shall return to you all monies paid by you or offer you a suitable alternative.

We also reserve the right to cancel your holiday if due to events beyond our control.  This may happen before or after your balance is due.  In that case we shall repay all monies that you have paid to us at the time of  cancellation.

3.2       By you.        You, or any person travelling in your party, may cancel your holiday at any time by written notification to our office.  Cancellation should be made by the person who signed the original booking form.  As such cancellation incurs additional administration costs, we retain your deposit and charge a cancellation fee in respect of each person who wishes to cancel their holiday in accordance with the table  shown below:-

Holiday Cancellation Cancellation Charge To Be Made by You
Prior to 42 days before                            
28 to 42 days before departure date      
14 to 27 days before departure date       
7 to 13 days before departure date            
0 to 6 days before departure date           
Deposit Only
30% of the holiday cost
45% of the holiday cost
60% of the holiday cost
100% of the holiday cost

4.       Complaints

If you wish to make a complaint about any problem during your holiday you should speak to the driver or the Manager of the Hotel.  If they cannot resolve the complaint themselves or if you are not satisfied with their actions, you should write to our office.  The complaint will be thoroughly investigated and you will be kept  informed.

5.       Refusal of booking.

We reserve the right to refuse any booking for any reason whatsoever or to terminate you holiday should you display unreasonable conduct, we will not be liable to reimburse you for any money whatsoever.

 6.      Accommodation.

Whilst we try to ensure that the Hotels used are of  satisfactory standard and comply with all local and national laws, we have no direct control of their provision of services to you.  Accordingly, to the extent permitted by the Consumer legislation, we cannot be held liable for the Acts or omissions of those Hotels, their employees or agents, or matters arising out the provision of those services.

7.         Insurance.

Clowes Coaches is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

You must obtain insurance cover for everyone in your party in respect of loss or for damage to personal belongings, illness, personal injury of death during the course of the holiday.  You may either arrange this yourself or accept our offer of insurance through our agreement with Chapman Stevens.  If you wish to take up insurance with Chapman Stevens the premium for this cover will become due and payable on the same date as the deposit.

The customer shall be responsible for the first £35.00 of any claim against Clowes Coaches.

8.       Your Protection.

In accordance with "The Package Travel, Package Holidays and Package Tours Regulations1992" all passengers booking with Clowes Coaches are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Clowes Coaches. There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights. Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Clowes Coaches. If you have booked and/ or paid direct to a Travel Agent for a holiday with Clowes Coaches please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd's. For further information please go to www.ipplondon.co.uk


CLAIMS PROCEDURE:

Download Claims Form from www.ipplondon.co.uk. Any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited Claims Office Telephone: +44 (0)20 8776 3752 IPP House Fax: +44 (0)20 8776 3751 22-26 Station Road West Wickham Kent BR4 0PR United Kingdom In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

IPP

 9.       Supplemental.

9.1     You may not play a radio or cassette player on the coach or otherwise cause annoyance to other passengers.

9.2     You should not bring more than one medium size suitcase per passenger with you.

9.3     You may not bring a pet or other animal on the holiday, with the exception of a guide dog.

9.4     We cannot be held responsible for your late arrival at the departure point, this is your responsibility.

9.5    We shall not be liable for any delay caused to the journey   which is, as a result of traffic conditions or any other event beyond our control.

PRICES IN THIS BROCHURE ARE SUBJECT TO V.A.T CONDITIONS AT THE TIME OF PRINTING.